There is increasing emphasis on the need for employers to promote equality and anti-discriminatory practice amongst and between staff and customers, also the need to highlight the fact that everyone has the right to be treated with dignity and equality.
Accordingly, many organisations are making every effort to develop a diversified workforce, user community, and customer base, and are taking steps to comply with the legal and ethical requirement for all organisations to provide services and conditions of employment and services that are appropriate to the needs of a diverse society.
The Disability Discrimination Act (DDA) 1995 placed a duty on all organisations to promote disability/deaf equality. It requires all organisations to actively promote disability/deaf equality. This is similar to the duty to promote race equality under the Race Relations (Amendment) Act.
Deafinitequality focuses on educating and supporting organisations to meet the needs of deaf staff and customers. This is because with deafness being an invisible disability, the needs of deaf staff and customers are generally overlooked and this lack of awareness creates
- Barriers of communication
- Discriminatory practises
These can easily be resolved through awareness training. Deafinitequality offers organisations the potential to receive relevant Deaf Awareness Training, which includes a basic introduction to British Sign Language. The Deaf Awareness Training will help with the elimination of barriers and ensure that both deaf staff and customers receive equality, and gain improved communication and confidence within your organisation.
These will further help in increased staff and customer satisfaction and improved organisational image. They will also ensure that all your staff are aware of the organisation’s legal obligations towards deaf and hard-of-hearing individuals.
Our Deaf Awareness Training is tailored to match your organisation needs and is delivered by a profoundly deafened graduate qualified teacher, with a broad range of business experiences within the commercial, leisure, private, and public sector organisations. He is a role model within the deaf community and has had experience of the hearing world until becoming deafened at 13 years old.
Click on the Contact Button at the top of the page to discuss the above and we will be more than happy to help you in your aim to achieve Definitequality for deaf staff and customers in your organisation.